Development of managerial decision-making support technology model for supporting knowledge intensive consulting process

지식집약형 컨설팅프로세스 지원을 위한 경영의사결정지원 기술모델 개발연구

  • 김용진 (서강대학교 경영학과) ;
  • 진승혜 (서강대학교 경영전문대학원)
  • Received : 2013.03.05
  • Accepted : 2013.04.20
  • Published : 2013.04.28


Recently companies are confronted with a much more sophisticated business environment than before and at the same time have to be able to adapt to rapid changes. Accordingly, the need for selecting among alternatives and managing systematic decision-making has been steadily increasing to respond to a more diverse customer needs and keep up with the fierce competition. In this study, we propose a framework that consist of problem solving procedures and techniques and knowledge structure built on processes to support strategic decision making. and discuss how to utilize simulation tools as the knowledge-based problem solving tools. In addition we discuss how to build and advance the knowledge structure to implement the proposed architecture. Management decision support systems architecture consist of three key factors. The first is Problem Solving Approach which is used as reference. The second is knowledge structure on business processes that includes standard and reference business processes. The third is simulators that are able to generate and analyze alternatives using problem solving techniques and knowledge base. In sum, the proposed framework of decision-making support systems facilitates knowledge-intensive consulting processes to promote the development and application of consulting knowledge and techniques and increase the efficiency of consulting firms and industry.


Supported by : 지식경제부