Impact of Service Value, Innovativeness of e-Government Service and Users' Participation on Government Trust

전자정부서비스의 서비스 가치, 혁신성 및 사용자 참여의식이 정부 신뢰에 미치는 영향

  • 변완수 (정보통신산업진흥원 총무팀) ;
  • 박성택 (충북대학교 경영대학 경영정보학과) ;
  • 김태웅 (성균관대학교 경영대학)
  • Received : 2013.03.12
  • Accepted : 2013.04.20
  • Published : 2013.04.28


New information communication technologies are changing our society completely, offering the government new possibilities for providing citizens and businesses with better, and more efficient E-Government services. This study analyzes the direct and indirect impact of service value, innovativeness, and users' participation level on the trust toward the Government. Results from a citizen survey indicate that service value, innovativeness, and participation positively affect the trust toward the Government, and that innovativeness has been found to affect service value as well as the level of participation. However, the moderating effect of political efficacy on the relationship between two variables(service value and participation) and trust have been found to be insignifcant. Several other findings and policy implications are also discussed.