A Study on the Factors Affecting Satisfaction of Smartphone Users

스마트폰 사용자 만족도에 미치는 요인에 관한 연구

  • 임순택 (전남대학교 전자상거래협동과정) ;
  • 이동건 (광양보건대학교 컴퓨터학과) ;
  • 이상준 (전남대학교 경영학부)
  • Received : 2012.11.17
  • Accepted : 2012.12.10
  • Published : 2013.01.31


As the use of smartphones becomes widespread, the negative aspects of smartphone are under controversy. The cutting-edge technologies, such as smartphone, lead to technostress, and the digital addiction causes a social problem, where users cannot properly work without smartphone in their hands, causing anxiety or embarrassment to them. The digital detox intended to solve such digital addiction and the technostress caused by cutting-edge technologies are currently under controversy. This paper investigated the negative factors from smartphone as internal factors affecting the use of smartphone and found their relationship. In this study, a theoretical study model was presented on the satisfaction of smartphone users, in which technostress was selected as an independent variable affecting the satisfaction of smartphone users and user satisfaction as an dependent variable, and digital detox, perceived usefulness and flow were set as parameters. This paper, investigated the effects of technostress and digital detox on the satisfaction of smartphone users with questionnaires data.