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Emotional Labor and Psychosocial Stress Difference of Hairdressers in Beauty Shops Depending on Variables related to Thrid Jobs

미용실 헤어분야 종사자들의 직업관련 변인에 따른 감정노동과 사회심리적 스트레스 차이

  • 정숙희 (경남정보대학교 미용계열) ;
  • 심선녀 (경동대학교 의료뷰티학과) ;
  • 유은주 (동서대학교 디자인전문대학원 디자인학과)
  • Received : 2013.01.09
  • Accepted : 2013.02.20
  • Published : 2013.02.28

Abstract

This study has attempted to figure out differences between emotional labor and psychosocial stress by occupation-related variables against hairdressing industry workers. For this, a total of 191 hairdressers in Busan were examined using emotional labor scale and psychosocial stress scale. The survey was conducted from July 1 to 30, 2011 using t-test, ANOVA and Scheffe's test. Then, the following results were obtained: First, according to analysis on difference in emotional labor by occupation-related variables, difference was found by monthly income in 'control of emotion' category. In terms of 'emotional dissonance,' difference was observed by job title and monthly income. In 'positive expression of emotions,' difference was detected by monthly income and number of off-days per month. Second, according to analysis on difference in psychosocial stress by occupation-related variables, differences were found by age, job title, education, work experience, monthly income, working hours and number of off-days per month. According to the analysis above, monthly income is related with both emotional labor and psychosocial stress among occupation-related variables.