Assessing the Impacts of Job insecurity, Job satisfaction and Relationship with customers on Intention of Retention of Employees in Social Enterprises

사회적기업 근로자의 직무불안, 직무만족, 고객과의 관계가 재직 의도에 미치는 영향

  • Lee, Eun Jung (Division of Social Welfare, Baekseok University)
  • 이은정 (백석대학교 사회복지학부)
  • Received : 2013.12.01
  • Accepted : 2013.12.20
  • Published : 2013.12.28


Despite their social mission, social enterprises work in the changing global economic environment and therefore face to comply with performance objectives. This situation means that human resources management strategy has a crucial role to play. Especially, the challenge in maintaining competitive efficiency depends on achieving a lower level of employee turnover. This study aims to investigate the role of job insecurity, job satisfaction, relationship with customers regarding the intention of retention among social enterprise workers. Data were collected in South Korea from 271 women employees in 36 social enterprises and the binomial logistic regression was used to assess the model hypothesized. As the result, social enterprise employees showed a considerably positive attitude toward the intent to stay their workplace. However, job insecurity appeared to have the strongest negative effect on the intention of retention, whereas job satisfaction and relationship with customers had the positive effects, above and beyond demographic variables and organization variables. The result suggested the human resource management can play a significant role in retaining social enterprise employees by reducing job instability and improving job satisfaction and customers management.


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