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Structural Relationships between Online Wine Store Quality, Trust, and Perceived Risk

온라인 와인 매장 품질, 신뢰와 지각된 위험간의 구조적 관계

  • Kim, Yoo-Jung (Dept. of Entrepreneurship, Hoseo University) ;
  • Kang, Sora (Dept. of Entrepreneurship, Hoseo University) ;
  • Hang, Soo-Jin (Dept. of Business Adminstration, Hoseo University)
  • Received : 2013.10.14
  • Accepted : 2013.12.20
  • Published : 2013.12.28

Abstract

As the issue of selling wine online has been raised in an attempt to implement FTA programs in a more effective way, wine will be available online in the near future in Korea. Thus, this study aimed at identifying key factors which will contribute to reduce various kinds of risks perceived by online customers, and investigating the structural relationships between those factors and perceived risks. Site quality of online wine shop(information quality, system quality), trust in online wine shop were selected as key predictors of perceived risks and research model was established using those factors. Data were collected from those who have experienced in using online wine store, and the research model was tested using valid data. Results of testing research hypotheses using data from survey respondents showed that information and system quality exerted an impact on trust in online wine shop. It was proven that information and system quality posited an impact on time risk whereas they was not related to performance and psychological risk. In addition, trust in online wine shop was shown to be related to time risk, performance risk, and psychological risk.

Keywords

Information quality;System quality;Trust in online wine store;Perceived risk

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