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Dental health services patient satisfaction analysis

치과 내원환자의 의료서비스 만족도 분석

  • Jang, Jung-Yoo (Department of Dental Hygiene, Andong Science College)
  • 장정유 (안동과학대학교 치위생과)
  • Received : 2013.11.20
  • Accepted : 2013.12.05
  • Published : 2013.12.31

Abstract

This study evaluated dental health care providers to identify strategic management implications for providing improved dental health dental health care services to consumers. For this purpose, adental health care satisfaction survey was conducted on 1,156 patients (more than 20 years of age) at a dental clinic follow-up visit in a small-town dentist clinic Gyeongsangbuk-do province from August 1, 2013 to September 13, 2013. The dental health service value satisfaction in the gender and age (p<.05), monthly income (p<.001), dental health service quality satisfaction indentists according to gender (p<.05), education (p<.01), monthly income (p<.001), word-of-mouth effect of satisfaction job (p<.05), age and monthly income (p<.001) were investigated. Acorrelation was observed between the variables of the dental health services dental health services quality sub areas: certainty, reliability, and materiality. The interrelation between the dental health service showed the value of the variable(p<.000). The dental health services, routes elected, customer satisfaction with the dentist, reason for choosing a dentist, dental doctor reused and word-of-mouth effect of the satisfaction variable and the association with the volume(+) showed a correlation. The establishment new hospital management strategies can improve the quality of health care services to the patients and provide high-quality health care services.

Keywords

Health services;Satisfaction;Service value;Quality of service

Acknowledgement

Supported by : 안동과학대학교

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