The patient satisfaction of medical services and the revisiting intention in a public hospital

일개 공공병원의 의료서비스 만족도와 재이용의사에 관한 연구

  • Received : 2013.08.27
  • Accepted : 2013.12.05
  • Published : 2013.12.31


The aim of this study was to provide the basic data for the betterment of public medical services. A questionnaire survey on the quality of the services and the intention of revisiting the hospital was administered to 330 patients in a public hospital located in Seoul. The mean satisfaction of hospital medical services was 4.11, whereas that of the revisiting intention was 3.94. The relationship between the satisfaction of medical services and the intention of revisiting was significant (t=11.335, p<.001). The intention of revisiting increased with increasing satisfaction of medical services of a hospital. Therefore, to enhance satisfaction, a hospital should identify the needs of people looking for a public hospital, increase rapport with the neighboring communities, and provide public amenities.


Hospital revisiting intent;Patient satisfaction;Public hospitals


Supported by : 서울의료원


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