DOI QR코드

DOI QR Code

Factors Affecting Health Services Satisfaction of Cancer Patients in University Hospitals

대학병원 암환자의 의료서비스 만족도에 영향을 미치는 요인

  • 양종현 (중원대학교 의료정보행정학과) ;
  • 조영하 (인제대학교 보건대학원) ;
  • 장동민 (인제대학교 보건행정학과)
  • Received : 2012.05.30
  • Accepted : 2012.07.07
  • Published : 2012.07.31

Abstract

The purpose of this study is to analyze the factors that satisfy health services of cancer patients in university hospitals. 420 cancer patients who had visited hospitals in the capital and regional area were selected for this study. The data was collected through questionnaire survey along with a face-to-face interview from March. 21 to March. 30, 2011. This major findings of this research are as follows. First, satisfaction of cancer patients regarding health services is determined by the quality, kindness and detailed explanation of medical team. Second, health services satisfaction of cancer patients is strongly related to good convenience facilities and up-to-date medical equipments. Third, satisfaction of cancer patients regarding health services was statistically proved to have no significant relation to easy accessibility of hospital. Therefore, it is very important for university hospitals to improve quality of medical staff such as ability, kindness and detailed explanation of doctor, offer good convenience facilities and the most advanced equipments. It is expected that the outcomes of this study will contribute to the satisfaction improvement for cancer patients in university hospitals.

Keywords

Cancer Patients;Health Services Satisfaction;University Hospitals;Accessibility;Quality

Acknowledgement

Supported by : 인제대학교