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The Model of Information System Operating Audit for the Service Level Agreement

서비스 수준 협약에 따른 정보시스템 운영감리 모형

  • 이성호 (국민건강보험공단 일산병원) ;
  • 최진탁 (인천대학교 컴퓨터공학부) ;
  • 김동수 (건국대학교 정보통신대학원) ;
  • 김희완 (삼육대학교 컴퓨터학부)
  • Received : 2012.05.16
  • Accepted : 2012.06.20
  • Published : 2012.07.31

Abstract

The interest in SLA in accordance with the development of IT outsourcing has increased due to the rapid development of information systems. Moreover, an awareness and necessity for the Information System Operating Audit has increased while an effective IT service management operations for information systems is needed desperately. However, information system operations and maintenance instructions of the National Information Society Agency operates due to the current information system operation, but the experience and the interpretation of the auditor determine the decision in the field. This paper introduces an operating audit model for the efficient management. This model is derived from the Korea Information Society Agency's operating instructions of the Information Systems Audit and their inspection services. The audit checklists were derived from the areas of service planning, service delivery, service support, and service management. Consequently, the operating audit model was proposed, and the suitability of this model was verified by experts' opinions on the survey.

Keywords

IT outsourcing;SLA;Information System Operating Audit;audit checklists;operating audit model