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Perceptions of Visual Merchandising in the Department Stores: The Employee versus Consumer Perspectives

백화점 브랜드매장의 비주얼 머천다이징 평가: 판매원 대 소비자 관점

  • Park, Kyung-Ae (Dept. of Clothing and Fashion, Yeungnam University) ;
  • Jun, Bo-Mi-Na (Dept. of Clothing and Fashion, Yeungnam University)
  • Received : 2011.08.08
  • Accepted : 2011.08.21
  • Published : 2012.04.30

Abstract

This study examined and compared the two perspectives of consumers and employees on the perceptions toward visual merchandising (VMD) of fashion brands in a department store. Importance of VMD elements, roles of VMD, evaluations of VMD elements, and brand and store images were measured and compared. The two types of questionnaires were used to collect data from consumers and employees. A total of 327 consumer samples and 317 employee samples were analyzed. The results showed that there was no difference between the two groups in what VMD elements were the most important. While employees perceived of the role of VMD higher than consumers, consumers evaluated two VMD element factors higher than employees and showed higher store image. Such results were not different by brand types. The study implies that the higher VMD perceptions of consumers are desirable to manage VMD from the employees' perspective.

Keywords

visual merchandising;VMD;employee and consumer;department store

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Cited by

  1. Effect of Visual Merchandising in Fast Fashion Retailing vol.40, pp.4, 2016, https://doi.org/10.5850/JKSCT.2016.40.4.716