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A Study on the Development of Archive Service Quality Scale: Focused on Public Institutions

기록물관리기관 서비스 품질 척도 개발에 관한 연구 - 공공기관을 중심으로 -

  • 한수연 (외교통상부 외교사료팀) ;
  • 정동열 (이화여자대학교 문헌정보학)
  • Received : 2012.03.16
  • Accepted : 2012.04.25
  • Published : 2012.04.01

Abstract

This study confirmed the structural concept and preliminary statements based on concept definition of archival service quality, conducted statistical analysis, and developed the service quality scale equipped with validity and reliability. Developing the scale is unique for pubic institutions and expected to play a practical role in presenting for each archive more effective operation method to enhance service quality by diagnosing its status and identifying the differences from other archives.