Exploring User Perceived Usability Characteristics of Applications on Smart Phones: A Grounded Theory Analysis of User Reviews

사용자 관점에서 본 스마트폰 애플리케이션의 특성에 관한 연구

  • Lee, Jung-Woo (Graduate School of Information, Yonsei University) ;
  • Im, Hun-Hyouk (Visual Communication Design, KyungHee University) ;
  • Kim, Joo-Hyung (AD Design, Seoil College, IL Design) ;
  • Kang, Sun-Ju (Graduate School of Information, Yonsei University) ;
  • Kim, Min-Sun (Dept. of Distribution Management, Hyupsung University)
  • 이정우 (연세대학교 정보대학원) ;
  • 임헌혁 (경희대학교 예술디자인대학) ;
  • 김주형 (서일대학교 광고디자인과, (주)아이엘디자인) ;
  • 강선주 (연세대학교 정보대학원) ;
  • 김민선 (협성대학교 유통경영학과)
  • Received : 2012.01.09
  • Accepted : 2012.02.10
  • Published : 2012.02.29


The market penetration of the smart phones has brought significant changes to the related industries. As the mobile phone market as well as the smart phone application market are growing rapidly, competition among small-size application developers has become severe. However, due to the severe competition and expensive market entry costs, the developers argue that it is necessary to develope the applications from the perspective of the users. However, studies on application development from the users' perspectives are still in the early stages and they have not provided various approaches. Therefore, based on the Open Coding method of Ground Theory, this study collected data on applications review from related communities and blogs of Korean web portal sites, and identified indices which users consider important when they use the applications. In addition, we conduct a comparative analysis between those indices by calculating their frequency of exposure. As a result, a total of 30 sub-categories of indicators such as amusement, controllability, versatility and ease of use appeared to be predominant to users and those lower categories were grouped into five categories; sensibility, design, technology, price, and social skills. The results of this study suggest to the application developers the guidelines of user oriented design and development. It can be used to develop the evaluation tool for application usability.


Mobile Application;Grounded Theory;Open Coding;Online Review;Usability;Usability Test


Supported by : 정보통신산업진흥원


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