A Study on Effects of Using of the Hotel Information System to Service Orientation, Customer Orientation & Management Result

호텔정보시스템의 기술수용모델이 서비스지향성 및 고객지향성이 성과에 미치는 영향

  • 이상동 ((주) 부산롯데호텔 객실부) ;
  • 서경도 (동명대학교 관광경영학과) ;
  • 이정은 (경주대학교 호텔경영학과, 이코노앤리서치컨설팅)
  • Received : 2012.10.23
  • Accepted : 2012.11.20
  • Published : 2012.12.31


In this study the hospitality industry's leading companies, hotel companies affect the relationship between the performance information system, customer orientation, service orientation, to identify the target. Convenience extraction methods to Employees engaged in hotel in Seoul & Busan sampling was investigated. In order to derive the results of the study, the study hypothesis was based Information System for customer orientation service orientation, affect the relationship between the performance was investigated. Service orientation and customer orientation significantly affected, but the results of the hypothesis testing, the usefulness of information system technology acceptance model for ease of service orientation and customer orientation in the not significantly affect was not. Service orientation and customer orientation, business performance, but significant results derived significant personal achievements the results derived were not.