- Volume 10 Issue 10
The recent appearance and evolution of cloud service including IaaS(Infrastructure as a Service), PaaS(Platform as a Service) and SaaS(Software as a Service) is potentially one of the major advances in information and communication technology. While a lot of studies are currently taking place in the technology itself, there is an equally urgent need for understanding and researching the business-related issues surrounding cloud service. As more and more individuals and companies use the cloud service, their concerns are beginning to grow about just how safe and reliable an environment it is. This paper focus on SaaS as an one of the important cloud service. For successful implementation of SaaS service, it is necessary to establish the certification systems to ensure safety and reliability of SaaS. This paper provides the safe and reliable framework for systematic SaaS certification systems. In order to develop it, the critical issues related to service quality and certification of SaaS service are identified and the systematic framework for certification systems of SaaS service and service provider domains are developed. An evaluation methodology for the developed certification systems is also proposed.