A Study on the Factors Affecting Social Service Satisfaction Using Voucher - Focusing on the Community Social Investment Service -

바우처를 활용한 사회서비스의 이용자 만족도에 영향을 미치는 요인에 관한 연구 -지역사회서비스투자사업을 중심으로-

  • Received : 2012.08.02
  • Accepted : 2012.09.15
  • Published : 2012.11.30


The importance of voucher service evaluation is increasing with the expansion of voucher, but the previous studies on performance evaluation could not reflect the characteristics of voucher. But there is no study on the factors affecting voucher performance. Thus, this study focuses on the empirical analysis of voucher program performance and analysed the factors affecting voucher satisfaction. Data used in this study is collected form 70 social service agencies that deliver voucher service and 1445 service users in Community-Development voucher service in Community Service Investment Program. The methods applied in this study are Hierarchial Linear Model(HLM) using service user variables(level 1) and service agency variables(level 2). These variables are extracted from the previous studies on performance of social welfare service and voucher service. The findings show that user's satisfaction is influenced by level 1 variables such as sex, need and also influenced by level 2 variables of service type and area* organization type. On these analysis, this study gives policy implication.