A Study on Factors Influencing the Performance of the Knowledge Management System(KMS): Focused on Subjective Norm and Personality

지식관리시스템의 성과에 영향을 미치는 요인에 관한 연구: 주관적 규범, 성격특성을 중심으로

  • 강문상 (한국과학기술기획평가원 지식정보실) ;
  • 강성배 (동국대학교 아시아연구원) ;
  • 신문봉 (한국과학기술기획평가원 지식정보실)
  • Received : 2011.10.28
  • Accepted : 2011.12.10
  • Published : 2011.12.01


This study focuses on influencing factors of TAM on personality, subjective norm and then examines the relationship between influencing factors such as KMS usage and system performance. The survey was collected from KMS users by e-mail and on-line questionnaire. Finally, 206 questionnaires were chosen for the analysis of data. It was analyzed by SPSS and AMOS for the frequency analysis, reliability analysis, CFA(Confirmatory Factor Analysis) and SEM(Structural Equation Modeling). The results were as follows. First, subjective norm is found to be especially important to KMS usage. Second, Extraversion positively moderated the relationship between subjective norm and perceived usefulness. Third, KMS usage is significant to personal performance such as knowledge growth, decision making and the ability of problem solving. This study proposed that the usage of Knowledge Management System positively contributes to the improvement of personal performance.