Evaluation of Risk Factors of Musculoskeletal Disorders in Cashier Work Activities

계산직 작업의 근골격계질환 유해요인 평가

  • Hwang, Jae-Jin (Department of Industrial and Information Systems Engineering, Ajou University) ;
  • Jung, Myung-Chul (Department of Industrial and Information Systems Engineering, Ajou University) ;
  • Kim, Hyun-Joo (Department of Occupational and Environmental Medicine, Dankook University College of Medicine) ;
  • JungChoi, Kyung-Hee (Department of Preventive Medicine, Ewha Womans University School of Medicine) ;
  • Bahk, Jin-Wook (School of Public Health, Seoul National University) ;
  • Lee, In-Seok (Department of Safety Engineering, Hankyong National University)
  • 황재진 (아주대학교 산업정보시스템공학부) ;
  • 정명철 (아주대학교 산업정보시스템공학부) ;
  • 김현주 (단국대학교 의과대학 산업의학교실) ;
  • 정최경희 (이화여자대학교 의학전문대학원 예방의학교실) ;
  • 박진욱 (서울대학교 보건대학원 직업환경건강교실) ;
  • 이인석 (한경대학교 안전공학과)
  • Received : 2011.03.22
  • Accepted : 2011.06.10
  • Published : 2011.06.30


The objective of this study was to identify risk factors associated with the occurrence of musculo-skeletal symptoms of cashiers and provide suggestions for an improved workspace design. Workload and exertion of each task were measured using job analysis and posture analysis. The three most time-consuming tasks were waiting (43.8%), scanning (23.5%) and payment transaction (22.9%). It was analyzed that the workspace can be improved by applying Korean anthropometric data to the design of the desk height. The most common posture was a standing posture with neutral back, and bent lower arms and hands. Finally, it was revealed that 'scanning' and 'payment transaction' seemed more stressful than other operations. The result of the ergonomic evaluation would be a useful basis for designing an improved workspace.


musculoskeletal symptoms;cashiers;job analysis;posture analysis


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