A Study on User Satisfaction with e-Book Services in University Libraries

대학도서관 전자책 서비스 이용자 만족도에 관한 연구

  • Received : 2011.01.17
  • Accepted : 2011.01.31
  • Published : 2011.02.28


This research surveyed college students in Korea on their satisfaction for e-book services provided by university libraries. Their usage behavior was investigated, and the satisfaction rate for e-book usage and its service quality were analyzed to comprehend the status of e-book usage. The analysis showed that overall satisfaction for e-book service of university libraries was 2.93 on average. Moreover, the more frequently a student used the service, the more satisfied the student was; junior/senior-level and graduate school student groups showed higher satisfaction for e-book service than freshman and sophomore students. The most influential factor for satisfaction based on the e-book service quality was the content of the service, followed by the library support service system. Based on the findings, reinforcement of library public relations and user education, and the maintenance of the variety and up-to-date status of the contents were proposed to stimulate future university library e-book services.


Electronic Book;E-book Service;Satisfaction;User Behavior;Service Quality


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