- Volume 5 Issue 1
DOI QR Code
Moderating effects of leader-member exchange (LMX) on job burnout in dietitians and chefs of institutional foodservice
- Lee, Kyung-Eun (Department of Food and Nutrition, Seoul Women's University)
- Received : 2010.10.26
- Accepted : 2010.12.03
- Published : 2011.02.28
The objectives of the study were to investigate job burnout and leader-member exchange (LMX) levels as well as to evaluate buffering effects of LMX on burnout among dietitians and chefs at institutional foodservices. Hypotheses were proposed based on the Job Demands-Resources model and LMX theory. The study population consisted of dietitians and chefs who were in charge of managing unit operations in a nationwide contract management company. Positive/negative affectivity, workload, job burnout, and LMX scales that bad been validated in previous research were adopted A total of 552 questionnaires were distributed and 154 responses were returned. Results indicated that respondents' burnout levels were moderate and emotional exhaustion was greater than cynicism. In terms of LMX, the surveyed dietitians and chefs showed higher respect toward their supervisors than loyalty. When positive affectivity and negative affectivity were controlled, workload influenced emotional exhaustion and professional efficacy significantly. With affectivity and workload controlled, however, LMX did not influence any dimensions of burnout. The moderating effect of LMX on the relationship between workload and cynicism was significant. That is, the effect of workload on cynicism was weak if the dietitians and chefs perceived the relationship with their supervisor positively. Based on the findings and literature reviewed, how to mitigate job burnout among foodservice managers is discussed.
Supported by : Seoul Women's University
- McShane SL, Von Glinow MA. Organizational Behavior. Seoul: Irwin McGraw-Hill; 2000; p.134-50.
- Lazarus RS. From psychological stress to the emotions: a history of changing outlooks. Annu Rev Psychol 1993;44:1-21. https://doi.org/10.1146/annurev.ps.44.020193.000245
- Maslach C, Jackson SE. The measurement of experienced burnout. J Organ Behav 1981;2:99-113. https://doi.org/10.1002/job.4030020205
- Maslach C, Schaufeli WB, Leiter MP. Job burnout. Annu Rev Psychol 2001;52:397-422. https://doi.org/10.1146/annurev.psych.52.1.397
- Lee KE, Shin KH. Job burnout, engagement and turnover intention of dietitians and chefs at a contract foodservice management company. J Community Nutr 2005;7:100-6.
- Buick I, Thomas M. Why do middle managers in hotels burn out? Int J Contemporary Hospitality Manage 2001;13:304-9. https://doi.org/10.1108/EUM0000000005968
- Lee J, Kim Y. A study on the relations of job stress and turnover intention about the employee of F&B. J Tourism Manage Res 2002;16: 217-41.
- Kang B, Twigg NW, Hertzman J. An examination of social support and social identity factors and their relationship to certified chefs' burnout. Int J Hospitality Manage 2010;29:168-76. https://doi.org/10.1016/j.ijhm.2009.08.004
- Ghiselli RF, La Lopa JM, Bai B. Job satisfaction, life satisfaction, and turnover intent. Cornell HRA Quart 2001;42:28-37.
- Vallen G. Organizational climate and burnout. Cornell HRA Quart 1993;34:54-9.
- Ingram A, Brown S. Labor turnover in four and five crown Edinburg hotels: managers' perceptions and strategies to cope. Praxis 2000; 2:80-99.
- Kwak TK, Ryu ES, Lee HS, Ryu K, Choi SK, Hong WS, Jang MR, Shin ES, Moon HK, Jang HJ, Park SJ, Choi EH, Lee KE. Institutional Foodservice Operations. Seoul: Shin Kwang Publishing Co., 2008. p.14-15.
- Bakker AB, Demerouti E, Euwema MC. Job resources buffer the impact of job demands on burnout. J Occup Health Psychol 2005;10:170-80.
- Thomas CH, Lankau MJ. Preventing burnout: the effects of LMX and mentoring on socialization, role stress, and burnout. Hum Resour Manage 2009;48:417-32. https://doi.org/10.1002/hrm.20288
- Schaufeli WB, Bakker AB. Job demands, job resources and their relationship with burnout and engagement: a multi-sample study. J Organ Behav 2004;25:293-315. https://doi.org/10.1002/job.248
- Bakker AB, Demerouti E, Verbeke W. Using the job demandsresources model to predict burnout and performance. Hum Resour Manage 2004;43:83-104. https://doi.org/10.1002/hrm.20004
- Humborstad SI, Humborstad B, Whitfield R. Burnout and service employees' willingness to deliver quality service. J Hum Resour Hosp Tour 2008;7:45-64.
- Tabacchi M, Krone C, Farber B. A support system to mitigate manager burnout. Cornell HRA Quart 1990;31:32-7. https://doi.org/10.1177/001088049003100204
- Graen GB, Uhl-Bien M. Relationship-based approach to leadership: Development of leader-member exchange(LMX) theory of leadership over 25 years: applying a multi-level multi-domain perspective. The Leadership Quarterly 1995;6:219-47. https://doi.org/10.1016/1048-9843(95)90036-5
- Lee HH, Kim EJ, Lee MK. A validation study of Korea positive and negative affect schedule: The PANAS scales. Korean J Clin Psychol 2003;22:935-46.
- Spector PE, Jex SM. Development of four self-report measures of job stressors and strain: Interpersonal conflict at work scale, organizational constraints scale, quantitative workload inventory, and physical symptoms inventory. J Occup Health Psychol 1998; 3:356-67.
- Maslach C, Jackson SE, Leiter MP. Maslach Burnout Inventory Manual 3rd ed. Palo Alto, CA: Consulting Psychologists Press; 1996. p.10.
- Liden RC, Maslyn JM. Multidimensionality of leader-member exchange: an empirical assessment through scale development. J Manage 1998;24:43-72.
- Krone C, Tabacchi M, Farber B. Managers. Cornell HRA Quart 1989;30:58-63.
- Krone C, Tabacchi M, Farber B. A conceptual and empirical investigation of workplace burnout in foodservice management. Hospitality Edu Res J 1989;13:83-91. https://doi.org/10.1177/109634808901300308
- Reynolds D. Mitigating burnout in foodservice management. Nations Restaurant News 1995;29:32-4.
- Kim HJ, Shin KH, Umbreit WT. Hotel job burnout: the role of personality characteristics. Int J Hospitality Manage 2007;26: 421-34. https://doi.org/10.1016/j.ijhm.2006.03.006
- Song NC, Lee HS, Lee KE. The factors (job burnout, job engagement, the workplace safety) influencing employees' job satisfaction in school food service operations. Korean J Community Nutr 2007:12:606-16.
- Demerouti E, Bakker AB, Nachreiner F, Schaufeli WB. The job demands-resources model of burnout. J Appl Psychol 2001;86: 499-512.
- Demir A, Ulusoy M, Ulusoy MF. Investigation of factors influencing burnout levels in the professional and private lives of nurses. Int J Nurs Stud 2003;40:807-27. https://doi.org/10.1016/S0020-7489(03)00077-4
- Borchgrevink CP, Boster FJ. Leader-member exchange development: a hospitality antecedent investigation. Int J Hospitality Manag 1997;16:241-59. https://doi.org/10.1016/S0278-4319(97)00013-3
- Iverson RD, Olekalns M, Erwin PJ. Affectivity, organizational stressors, and absenteeism: A causal model of burnout and its consequences. J Vocat Behav 1998;52:1-23. https://doi.org/10.1006/jvbe.1996.1556
- Ettner SL, Grzywacz JG. Workers' perceptions of how jobs affect health: a social ecological perspective. J Occup Health Psychol 2001;6:101-13.
- Hoge T, Bussing A. The impact of sense of coherence and negative affectivity on the work stressor-strain relationship. J Occup Health Psychol 2004;9:195-205.
- Yun HJ, Lee JE, Hong WS. A study on factors of job satisfaction and burnout of hospital dietitians. Korean J Community Nutr 2009;14:100-13.
- Lee HS. Factors influencing on the job satisfaction and the turnover intention of dietitians working in the institutions for the disabled in Korea-Focused on the general characteristics and the job burnout. Korean J Community Nutr 2009;14: 182-9.
- Fall ML, Wolf KN, Schiller MR, Wilson SL. Dietetic technicians report low to moderate levels of burnout. J Am Diet Assoc 2003; 103:1520-2. https://doi.org/10.1016/j.jada.2003.08.018
- Jackson EJ, Turner JA, Brief AP. Correlations of burnout among public service lawyers. J Organ Behav 1987;8:338-49.
- Lee RT, Ashforth BE. A meta-analytic examination of the correlates of the three dimensions of job burnout. J Appl Psychol 1996;81: 123-33.
- Maslach C, Jackson SE. Burnout in organizational settings. Appl Soc Psychol Annu 1984;5:133-53.
- Bureau of Labor Statistics [Internet]. Occupational Outlook Handbook 2010-2011 Edition. [cited 2010 November 22]. Available from: http://www.bls.gov/oco.
- Fine GA. The culture of production: aesthetic choices and constraints in perceptions and union participation. Am J Sociol 1992;97: 1268-94. https://doi.org/10.1086/229902
- Gerstner CR, Day DV. A meta-analysis review of leader-member exchange theory: Correlates and construct issues. J Appl Psychol 1997;82:827-44.
- Seltzer J, Numerof R. Supervisory leadership and subordinate burnout. Acad Manage J 1998;31:439-46.
- Byrne ZS, Hochwarter WA. Perceived organizational support and performance. J Manage Psychol 2008;23:54-72. https://doi.org/10.1108/02683940810849666
- Bakker AB, Demerouti E, Taris T, Schaufeli WB, Schreurs P. A multi-group analysis of the job demands-resources model in four home care organizations. Int J Stress Manag 2003;10:16-38.
- Van Dierendonck D, Schaufeli WB, Buunk BP. Toward a process model of burnout: results from a secondary analysis. European J Work Organizat Psychol 2001;10:41-52. https://doi.org/10.1080/13594320042000025
- Kim WH, Shin KH, Heo CG, Lee JH. Emotional labor and burnout: the moderating effect of autonomy and social support. Korean J Health Psychol 2007;12:905-21.
- Mortensen JK, Nyland NK, Fullmer S, Eggett DL. Professional involvement is associated with increased job satisfaction among dietitians. J Am Diet Assoc 2002;102:1452-4. https://doi.org/10.1016/S0002-8223(02)90321-4
- The Job Satisfaction and the Turnover Intention of Dietitians Working at Foodservice of the Correctional Institutions in Korea vol.17, pp.3, 2012, https://doi.org/10.5720/kjcn.2012.17.3.321
- When rendering hospitality becomes collateral damage: Psycho-organisational variables and job burnout amongst hotel workers in metropolitan Nigeria vol.39, pp.1, 2013, https://doi.org/10.4102/sajip.v39i1.1124
- The job demands-resources model and the international work context – a systematic review vol.2, pp.3, 2014, https://doi.org/10.1108/JGM-06-2014-0018
- Regulating emotions in response to power distance in meetings vol.36, pp.10, 2017, https://doi.org/10.1108/JMD-10-2016-0213
- Leader–Member Exchange (LMX) and Frontline Employees’ Service-Oriented Organizational Citizenship Behavior in the Foodservice Context: Exploring the Moderating Role of Work Status pp.1525-6499, 2017, https://doi.org/10.1080/15256480.2017.1324337