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The Influence of Mobile Office Systems on Users' Job Stress and Work Overload

모바일 오피스 시스템이 사용자의 업무과부하 및 직무 스트레스에 미치는 영향

  • Received : 2011.03.17
  • Accepted : 2011.05.27
  • Published : 2011.06.30

Abstract

The use of mobile office systems has been expanded due to the smartphones' rapid diffusion in Korea, and it has brought a new work environment that is different from traditional working patterns. In this study, the unique attributes of mobile office systems, such as ubiquity, usefulness, complexity, and insecurity, are examined along with the impact of these attributes on work overload and job stress. Based on transaction-based model of job stress, organizational support was applied as a stress inhibitor and also the moderator between work overload and job stress. The findings of this study show that ubiquity increases usefulness of mobile office systems; complexity increases both work overload and job stress; and insecurity increases job stress. Surprisingly, usefulness increases job stress, which means employees who perceive the efficiency of mobile office systems higher may feel more job stress. Organizational support for mobile office systems significantly shows the moderating effect, but no direct mitigating effect on job stress. The theoretical and practical implications in order to mitigate the side effects of mobile office systems based on the research findings are thoroughly discussed.

Keywords

Mobile Office Systems;Smartphone;Job Stress;Work Overload;Ubiquity;Usefulness;Complexity;Insecurity;Organizational Support

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