The Task-Based Approach to Website Complexity and The Role of e-Tutor in e-Learning Process

e-러닝 학습자 만족을 이끄는 것은 무엇인가? 지각된 웹사이트 복잡성(Perceived Website Complexity)과 e-튜터(e-Tutor)의 역할

  • Lee, Jae-Beom (Graduate School of Business, Sogang University) ;
  • Rho, Mi-Jung (Graduate School of Business, Sogang University)
  • 이재범 (서강대학교 경영전문대학원 경영학과) ;
  • 노미정 (서강대학교 경영전문대학원 경영학과)
  • Received : 2010.06.13
  • Accepted : 2010.08.10
  • Published : 2010.08.31


In this study, we examine what components of e-learning environment affect e-learners' satisfaction. We focus on the task based approach to perceived website complexity(PWC). We study about the role of e-tutor using the internet, telephone, text message and e-mail etc. To test our model, we collected 235 data from online learners of Korea Culture & Content Agency using survey method. The research was conducted by SPSS15.0. Our results show that the relationship between PWC and e-learner satisfaction was negative. The rules of e-tutor are supporting e-learning service and facilitating recommendation intention. This study provides implications to design future e-learning service, understand user's herd behavior and evaluate learning process developed.


Website complexity;e-learning;e-tutor;e-learner satisfaction;Recommendation intention


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