Case Study for Successful KMS Operation Strategies Leading to Organizational Innovation and Performance Enhancement

성공적인 지식경영시스템 운영전략을 통한 조직혁신과 성과향상에 관한 사례연구

  • 이건창 (성균관대학교 경영학부)
  • Received : 2010.11.10
  • Accepted : 2010.12.20
  • Published : 2010.12.01


It is widely known that KMS (Knowledge Management System) plays a role of facilitator that contributes to upgrading the organizational performance. Despite this widespread belief, actual operation of KMS has been stalled at the level of being used only for the plain knowledge administration, not reaching the level of utilizing KMS strategically. In this sense, this case study suggests three successful KMS operation strategies-personalization strategy, socialization strategy, and technological strategy. Cases adopted in this study include HIRA(Health Insurance Review & Assessment Service) and KORAIL (Korea Railroad) where KMS has been successfully utilized to improve their organizational innovation and performance as well. Through scrutinizing the two cases, it was concluded that the proposed three KMS operation strategies have potentials of being generally applied to other KMS operation cases.


Supported by : 성균관대학교