Relationships between Online Web Service Quality and Knowledge Transfer

Online 의료웹서비스 품질과 지식제공성과의 관계 연구

  • 김상만 (경희대학교 경영대학) ;
  • 엄기현 (경희대학교 일반대학원 경영컨설팅학과) ;
  • 오재영 (경희대학교 일반대학원 경영학과)
  • Received : 2009.12.03
  • Accepted : 2009.12.31
  • Published : 2010.03.01


As information technology had shown tremendous development in late 20th century, various service opportunities appeared in many industries. Also, new types of service are becoming available such as, reservation, teleconsultation, telemedicine. In health care industry, in which, many hospitals are faced operational difficulties and competing impetuously, a web site has become a effective tool to attract patients and transfer tremendous health information to the patients. This study is based on many previous researches on online service quality, try to figure out e-service quality factors of health information sites, and the factors' effect on users' satisfaction on the web site via providing knowledge and trust on the web site. As a result, usability, site aesthetic, responsiveness and security are the 4 factors to measure e-service quality of health information web site. All factors except site aesthetic have significant effects on providing knowledge, security only effects on trust on the web site.