Using the Delphi Approach to Identify e-Commerce Facilitators: The Case of Uzbekistan

델파이 기법을 활용한 전자상거래 촉진요인 분석: 우즈베키스탄의 사례

  • Received : 2010.10.19
  • Accepted : 2010.12.01
  • Published : 2010.12.30


E-commerce is a relatively new but rapidly developing industry and global phenomenon. Uzbekistan, as developing country, has recognized that strong economic development is associated with the adoption and development of e-commerce industry. In this regard, the present study identifies the main facilitators of e-commerce in a developing country and provides some important implications. Four rounds of the Delphi method conducted for a survey involving a panel of experts from various organizations associated with e-commerce, indicate a total of 24 items representing five facilitating factors. The results indicate no significant differences among factors reflecting technology infrastructure, the legal environment/support, the industry environment, and business organizations and suggest that technology infrastructure, the legal environment/support, and the industry environment are more important facilitators of e-commerce than the economic and political environment. The results have important practical and theoretical implications.


E-commerce;E-commerce Adoption;Delphi Method;Facilitator


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