The Effects of Cultural Characteristics on IT Infrastructure and Knowledge Management Activities

조직 문화적 특성의 정보기술 하부구조와 지식경영 활동들에 대한 영향

  • Received : 2010.05.06
  • Accepted : 2010.08.11
  • Published : 2010.09.30


This study empirically investigated the effects of both organizational culture(i.e., innovative, supportive and bureaucratic) and information technology(IT) infrastructure(i.e., knowledge storage, transfer and search IT) on the knowledge management(KM) activities(i.e., knowledge creation, sharing and application) in Korean manufacturing firms. We also partially demonstrated the impact of KM activities on the KM performance(i.e., KM satisfaction) of a firm. Through multiple regression analyses, it was found that innovative and supportive culture, and IT infrastructure have a positive impact on the activation of KM activities. The results of this study also showed that the innovative and supportive culture positively influence the adoption of IT infrastructure, and through the construction of IT, they have an indirect effect on KM activities. With a structural equation modeling technique, the causal relationships among organizational culture, IT infrastructure, knowledge management activities, and KM performance were confirmed. Hence, it is concluded that culture and IT infrastructure have direct effects on KM activities, and culture also indirectly influences KM activities through the adoption of IT infrastructure.


Knowledge Management;Knowledge Management Activities;Organizational Culture;Information Technology Infrastructure;Knowledge Management Performance


  1. 이순묵, 공변량구조분석, 성원사, 1990.
  2. 이영찬, "사회적 자본, 지식경영, 그리고 조직성과 간의 인과관계", 정보시스템 연구, 제16권, 제4호, 2007, pp.223-242.
  3. 이영찬, "지식경영의 동태적 가치사슬 모형 구축", 정보시스템 연구, 제17권, 제3호, 2008, pp.205-234.
  4. 조현철, 구조방정식 모델, 도서출판 석정, 2003.
  5. 최종민, "사회적 자본 및 정보기술 하부구조의 도입수준과 지식경영 과정들에 대한 영향", 정보시스템 연구, 제18권, 제3호, 2009, pp.183-210.
  6. Akgun, E., Byrne, J., Keskin, H., Lynn, S. and Imamoglu, Z., "Knowledge Networks in New Product Development Projects: A Transactive Memory Perspective", Information and Management, Vol. 42, 2005, pp.1105-1120.
  7. Alavi, M., Kayworth, R. and Leidner, D.E., "An Empirical Examination of the Influence of Organizational Culture on Knowledge Management Practices", Journal of Management Information Systems, Vol. 22, No. 3, 2005-6, pp.191-224.
  8. Amit, P. and Schoemaker, P. "Strategic Assets and Organizational Rent", Strategic Management Journal, Vol. 14, 1993, pp.33-46.
  9. Arbuckle, L. and Wothke, W., AMOS 4.0 User's Guide, Small Waters Corporation, 1999.
  10. Artail, A., "Application of KM Measures to the Impact of a Specialized Groupware System on Corporate Productivity and Operations", Information and Management, Vol. 43, 2006, pp.551-564.
  11. Avgerou, C., "The Significance of Context in Information Systems and Organizational Change", Information Systems Journal, Vol. 11, 2001, pp.43-63.
  12. Baron, R. and Kenney, A., "The Moderator-mediator Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Consideration", Journal of Personality and Social Psychology, Vol. 51, No. 12, 1986, pp.1173-1182.
  13. Barr, P.S., Stimpert, J. and Huff, A.S., "Cognitive Change, Strategic Action, and Organizational Renewal", Strategic Management Journal, Vol. 13, No. 1, 1992, pp.15-36.
  14. Becerra-Fernandez, I. and Sabherwal, R., "Organizational Knowledge Management: A Contingency Perspective", Journal of Management Information Systems, Vol. 18, No. 1, 2001, pp.23-55.
  15. Belanger, F. and Allport, D., "Collaborative Technologies in Knowledge Telework: An Exploratory Study", Information Systems Journal, Vol. 18, 2008, pp.101-121.
  16. Cegarra-Navarro, JG., Jimenez, D.J. and Martinez-Conesa, E., "Implementing e-business through Organizational Learning: An Empirical Investigation in SMEs", International Journal of Information Management, Vol. 27, 2007, pp.173-186.
  17. Chen, C. and Huang, J., "How Organizational Climate and Structure Affect Knowledge Management-The Social Interaction Perspective", International Journal of Information Management, Vol. 27, 2007, pp.104-118.
  18. Choi, B. and Lee, H., "An Empirical Investigation of KM Styles and Their Effect on Corporate Performance", Information and Management, Vol. 40, 2003, pp.403-417.
  19. Chou, T., Chang, P., Cheng, Y. and Tsai, C., "A Path Model Linking Organizational Knowledge Attributes, Information Processing Capabilities, and Perceived Usability", Information and Management, Vol. 44, 2007, pp.408-417.
  20. Chow, W. and Chan L., "Social Network, Social Trust and Shared Goals in Organizational Knowledge Sharing", Information and Management, Vol. 45, 2008, pp.458-465.
  21. Chua, A., "Knowledge Management System Architecture: A Bridge between KM Consultants and Technologists", International Journal of Information Management, Vol. 24, 2004, pp.87-98.
  22. Coakes, E., Coakes, J. and Rosenberg, D., "Co-operative Work Practices and Knowledge Sharing Issues: A Comparison of Viewpoints", International Journal of Information Management, Vol. 28, 2008, pp.12-25.
  23. Cooper, R., "The Inertial Impact of Culture on IT Implementation. Information and Management, Vol. 27, 1994, pp.17-31.
  24. Flamholtz, E., "Accounting, Budgeting and Control Systems in Their Organizational Context: Theoretical and Empirical Perspectives. Accounting, Organizations and Society, Vol. 8, No. 2/3, 1983, pp.153-169.
  25. Gold, H., Malhotra, A. and Segars, H., "Knowledge Management: An Organizational Capabilities Perspective", Journal of Management Information Systems, Vol. 18, No. 1, 2001, pp.185-214.
  26. Grant, M., "The Resource-based Theory of Competitive Advantage: Implications for Strategy Formation", California Management Review, Vol. 33(Spring), 1991, pp.114-135.
  27. Grant, M., "Prospering in Dynamically-competitive Environments: Organizational Capability as Knowledge Integration", Organization Science, Vol. 7, No. 4, 1996, pp.375-387.
  28. Hair, J., Black, B., Babin, B., Anderson, R. and Tatham, R., Multivariate Data Analysis, 6th edition, Prentice Hall, November 7, 2005.
  29. Hannan, T. and Freeman, J., "Structural Inertia and Organizational Change", American Sociological Review, Vol. 49, 1984, pp.149-164.
  30. Hansen, T., Nohria, N. and Tierney, T., "What's Your Strategy for Managing Knowledge", Harvard Business Review, March-April, 1999, pp.106-116.
  31. He, W., Fang, Y. and Wei, K., "The Role of Trust in Promoting Organizational Knowledge Seeking Using Knowledge Management Systems: An Empirical Investigation", Journal of the American Society for Information Science and Technology, Vol. 60, No. 3, 2009, pp.526-537.
  32. Hendriks, J. and Vriems, D.J., "Knowledge-based Systems and Knowledge Management: Friends or Foes?", Information and Management, Vol. 35, 1999, pp.113-125.
  33. Hitt, M., Hokisson, R., Johnson, R. and Moesel, D., "The Market for Corporate Control and Firm Innovation", Academy of Management Journal, Vol. 39, No. 5, 1996, pp.1084-1119.
  34. Hofstede, G., "Identifying Organizational Subcultures: An Empirical Approach", Journal of Management Studies, Vol. 35, No. 1, 1998, pp.1-12.
  35. Holsapple, C.W., and Joshi, K.D., "An Investigation of Factors That Influence the Management of Knowledge in Organizations", International Journal of Information Management, Vol. 9, 2000, pp.235-261.
  36. Huber, G.P., "Organizational Learning: The Contributing Processes and the Literatures", Organization Science, Vol. 2, 1991, pp.88-115.
  37. Itami, H., Mobilizing Invisible Assets, Harvard University Press, Cambridge, MA, 1987.
  38. Jarvenpaa, S.L. and Staples, D.S., "The Use of Collaborative Electronic Media for Information Sharing: An Exploratory Study of Determinants", Journal of Strategic Information Systems, Vol. 9, 2000, pp.129-154.
  39. Jasimuddin, M., "Exploring Knowledge Transfer Mechanisms: The Case of a UK- based Group within a High-tech Global Corporation", International Journal of Information Management, Vol. 27, 2007, pp.294-300.
  40. Johannessen, J. and Olsen, B., "Knowledge Management and Sustainable Competitive Advantages: The Impact of Dynamic Contextual Training", International Journal of Information Management, Vol. 23, 2003, pp.277-289.
  41. Kankanhalli, A., Tan, C.Y. and Wei, K., "Contributing Knowledge to Electronic Knowledge Repositories: An Empirical Investigation", MIS Quarterly, Vol. 29, No. 1, 2005, pp.113-143.
  42. Kim, J. and Muller, C., Factor Analysis: Statistical Methods and Practical Issues, SAGE University paper 14, SAGE Publications Inc, 1981.
  43. Kimble, C. and Bourdon, I., "Some Success Factors for the Communal Management of Knowledge", International Journal of Information Management, Vol. 28, 2008, pp.461-467.
  44. King, R. and Lekse, J., "Deriving Managerial Benefit from Knowledge Search: A Paradigm Shift?", Information and Management, Vol. 43, 2006, pp.874-883.
  45. Ko, D., Kirsch, J. and King, R., "Antecedents of Knowledge Transfer from Consultants to Clients in Enterprise System Implementations", MIS Quarterly, Vol. 29, No. 1, 2005, pp.59-85.
  46. Kwok, C., Ma, J. and Vogel, D., "Effects of Group Support Systems and Content Facilitation on Knowledge Acquisition", Journal of Management Information Systems, Vol. 19, No. 3, 2003, pp.185-229.
  47. Lee, H. and Choi, B., "Knowledge Management Enablers, Processes, and Organizational Perfromance: An Integrative View and Empirical Examination", Journal of Management Information Systems, Vol. 20, No. 1, 2003, pp.179-228.
  48. Lee, K., Lee, S. and Kang, I., "KMPI: Measuring Knowledge Management Performance", Information and Management, Vol. 42, 2005, pp.469-482.
  49. Lin, T. and Huang, C., "Understanding Knowledge Management System Usage Antecedents: An Integration of Social Cognitive Theory and Task Technology Fit", Information and Management, Vol. 45, 2008, pp.410-417.
  50. Markus, L. and Pfeffer, J., "Power and the Design and Implementation of Accounting and Control Systems", Accounting, Organizations and Society, Vol. 8, 1983, pp.205-218.
  51. McDermott, R., "Why Information Technology Inspired but Cannot Deliver Knowledge Management", California Management Review, Vol. 41, No. 4, 1999, pp.103-117.
  52. Mustonen-Ollila, E. and Lyytinen, K., "Why Organizations Adopt Information System Process Innovations: A Longitudinal Study Using Diffusion of Innovation Theory", Information Systems Journal, Vol. 13, 2003, pp.275-297.
  53. Nevis, E., DiBella, A. and Gould, J., "Understanding Organizations as Learning Systems", Sloan Management Review, Winter, 1995, pp.73-85.
  54. Nonaka, I., "A Dynamic Theory of Organizational Knowledge Creation", Organization Science, Vol. 5, No. 10, 1994, pp.14-37.
  55. Nonaka, I. and Takeuchi, H., The Knowledge Creating Company: How Japanese Companies Create the Dynamics of Innovation, New York: Oxford University Press, 1995.
  56. Pan, L. and Leidner, E., "Bridging Communities of Practice with Information Technology in Pursuit of Global Knowledge Sharing", Journal of Strategic Information Systems, Vol. 12, 2003, pp.71-88.
  57. Park, Y., Kim, C. and Lee, J., "On the Characteristics of Innovative Firms in Korea: The Role of R&D and Innovation Type", International Journal of Innovation Management, Vol. 3, No. 1, 1999, pp.111-131.
  58. Plessis, M., "What Bars Organizations from Managing Knowledge Successfully?", International Journal of Information Management, Vol. 28, 2008, pp.285-292.
  59. Whelan, E., "Exploring Knowledge Exchange in Electronic Networks of Practice", Journal of Information Technology, Vol. 22, No. 1, 2007, pp.5-12.
  60. Prieto, M. and Easterby-Smith, M., "Dynamic Capabilities and the Role of Organizational Knowledge: An Exploration", European Journal of Information Systems, Vol. 15, 2006, pp.500-510.
  61. Russo, M.V. and Fouts, A., "A Resource-based Perspective on Corporate Environmental Performance and Profitability", Academy of Management Journal, Vol. 40, 1997, pp.534-559.
  62. Scheepers, R., Venkitachalam, K. and Gibbs, M., "Knowledge Strategy in Organizations: Refining the Model of Hansen, Nohria and Tierney", Journal of Strategic Information Systems, Vol. 13, 2004, pp.201-222.
  63. Schein, E. H., Organizational Culture and Leadership. San Fransisco, Jossey-Bas, 1985.
  64. Sher, J. and Lee, C., "Information Technology as a Facilitator for Enhancing Dynamic Capabilities through Knowledge Management", Information and Management, Vol. 41, 2004, pp.933-945.
  65. Shin, M., "A Framework for Evaluating Economics of Knowledge Management Systems", Information and Management, Vol. 42, 2004, pp.179-196.
  66. Tricker, R., "Information Resource Management: A Cross-cultural Perspective", Information and Management, Vol. 15, 1988, pp.37-46.
  67. Tushman, M. and Nadler, D., "Organizing for Innovation", California Management Review, Vol. 28, No. 3, 1986, pp.74-93.
  68. Van de Ven, H. and Ferry, D., Measuring and Assessing Organizations, A Wiley-Interscience Publication, 1980.
  69. Wallach, E., "Individuals and Organizations: The Cultural Match", Training and Development Journal, February, 1983, pp.45-57.
  70. Wasko, M. and Faraj, S., "It Is What One Does: Why People Participate and Help Others in Electronic Communities of Practice", Journal of Strategic Information Systems, Vol. 9, 2000, pp.155-173.
  71. Wlofe, C. and Loraas, T., "Knowledge Sharing: The Effects of Incentives, Environment, and Person", Journal of Information Systems, Vol. 22, No. 2, 2008, pp.53-76.
  72. Yu, C. and Chu, T., "Exploring Knowledge Contribution from An OCB Perspective", Information and Management, Vol. 44, 2007, pp.321-331.