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A Study on Conflict Resolution in Korean University Libraries

대학도서관의 갈등해소 방안에 관한 연구

  • Published : 2009.09.30

Abstract

This study aims to suggest desirable means to resolve conflicts in university libraries by measuring conflict levels and by revealing the causes of the conflicts with reference to the conflict level indices which were selected by university library staff. In order to attain the research objectives, a total of 36 university libraries (24 private universities and 12 public universities) were selected. Questionnaires were distributed to 739 library staff members and 515 answer sheets were collected. Among them, 512 sets of answers were taken as data for this research. Six hypotheses were tested through frequency analysis, correlation analysis, and step-by-step regression analysis using SPSS 12.0.

Keywords

Conflict Resolution;Conflict Management;University Libraries

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