A Path Analysis of the Case Management Implementation Factors with Client Satisfaction and Quality of Life among the Mentally Ill Persons in the Community

사례관리 수행요소와 지역거주 정신장애인의 소비자 만족도 및 삶의 질 사이의 경로 탐색

  • Received : 2009.05.02
  • Accepted : 2009.07.27
  • Published : 2009.08.31


This study examined the relationships among the case management implementation factors, client satisfaction and quality of life among the persons with mental illness. The survey and interviews were conducted to the 18 community-based mental health service agencies which were implementing case management, and the 381 mentally ill persons who were living in the community and were receiving services from the agencies. The path analysis and the hierarchical linear modeling were used to examine the association among the independent, mediator, and dependent variables. The major finding of this study were that the caseload had the direct relationship with the quality of life. The case management team approach had the direct relationship with the client satisfaction. The suggestions were made that more focus should be on the maintenance of the appropriate caseload, the increase of the number of the case manager, and the team approach.


case management;mental illness;client satisfaction;quality of life;hierarchical linear modeling;path analysis


Supported by : 한국학술진흥재단