Exploring Factors that Affect the Usage of KMS : Using Log Data Analysis

KMS 활성화에 영향을 미치는 요인에 관한 연구 : 로그 데이터 분석을 이용하여

  • Received : 2008.07.09
  • Accepted : 2008.08.29
  • Published : 2008.09.21


As many companies have recognized the importance of Knowledge Management(KM), they have invested lots of their resources in developing and deploying Knowledge Management Systems(KMS) to organize and share knowledge. When they implemented KMS in their organizations, most of them had high expectations about KMS at tile beginning. However, as time passed, its usage was rapidly declined. There have been many attempts to increase its usage. Many research works have tried to find solutions from users and organizations viewpoints, instead of the actual usage data itself. In order to assess the usage level of KMS, they have normally utilized user's attitudes toward KMS by assuming that user attitudes have strong relationship with actual uses of KMS. The purpose of this study is to assess tile impacts of user, organizational, and job characteristics on the satisfaction and the usage levels of KMS. Unlike other studies, this study is to explore impact factors which affect the usage level of KMS in organizations by using actual KMS log data as well as user's attitudes.