A Descriptive Study of IT Outsourcing Risk Factors in the Korean Financial Industry

국내 금융업 IT 아웃소싱 수행의사에 영향을 미치는 위험요인에 관한 연구

  • 이무석 (에이더블유아이 컨설팅) ;
  • 이정훈 (연세대학교 정보대학원) ;
  • 박종성 (연세대학교 정보대학원)
  • Published : 2008.03.31

Abstract

The Outsourcing Industry has grown at a swift pace and evolved over time, and the Global IT Outsourcing market has shown signs of a steady growth. In the Korean financial industry, however, IT Outsourcing is not active as that of the advanced countries and there is lack of literature to understand the characteristics of IT Outsourcing in the financial industry. This paper, therefore, analyze the outcomes surveying 40 financial companies in Korea to investigate how IT Outsourcing risk factors affects IT Outsourcing intention. Based on our literature reviews based on number of key articles, journals, and the focus group interviews, IT Outsourcing risk factors are proposed into four different domains: Transaction, Client, Vendor and Environmental perspective. It found that two risk factors (Client and Environmental perspective) are closely related to the IT Outsourcing intention of the Korean financial industry. Finally, this paper concludes that concrete SLAs (Service Level Agreements) of the clients and support of government agencies are important to mitigate the IT Outsourcing risks.

References

  1. 금융감독원, '금융기관 IT부문 아웃소싱 관련 지도 방향', 1999
  2. 남기찬, '국내 공기업의 정보시스템 아웃소싱 의사결정요인에 관한 연구', 서강경영논총, 2000
  3. 신건호 외, 21세기의 기업 경영 혁신, 학문사, (2002), p.371
  4. 유석천, 백진현, '국내 금융기관의 정보시스템에 대한 전략적 아웃소싱 의사결정에 관한 연구', 정보통신정책연구, 제10권, 제1호, 2003
  5. 한은선, '미국 IT 서비스 시장의 성장 전망 및 산업별 주요 수요의 변화', IDC, 2005
  6. Antonucci, Y. L. and J. J. Tucker, 'IT Outsourcing: Current trends, benefits and risk', Information strategy:The executive's Journal, Vol.14, No.2(1998), pp.16-26
  7. Aubert, B. A., S. Dussault, M. Patry and S. Rivard, 'Managing the risk of IT outsourcing', CIRANO, Serie Scientifique Scientific Series (1998), pp.98s-18
  8. Aubert, B. A., S. Rivard and M. Patry, 'A Transaction Cost Model of IT outsourcing', Information and Management, Vol.41(2004), pp.921-932 https://doi.org/10.1016/j.im.2003.09.001
  9. Bahli, B. and S. Rivard, 'Validating Measures of Information Technology Outsourcing Risk Factors', Omega, Vol.33(2005), pp.175-187 https://doi.org/10.1016/j.omega.2004.04.003
  10. Earl, M. J., 'The Risks of outsourcing IT', Sloan Management Review, (1996), pp.26-32
  11. Jurison, J., 'The role of risk and return in information technology outsourcing decisions', Journal of Information technology, Vol.10 (1995), pp.239-247 https://doi.org/10.1057/jit.1995.27
  12. Loh, L. and N. Venkatraman, 'Determinants of information technology outsourcing:a crosssectional analysis', Journal of Management Information Systems, Vol.9, No.1(1992), pp.7-24
  13. Loh, L. and N. Venkatraman, 'Diffusion of Information Technology Outsourcing:Influence Sources and the Kodak Effect', Information Systems Research, (1992b), pp.334-358
  14. March, J. and Z. Shapira, 'Managerial Perspectives on Risk and Risk Taking', Management Science, Vol.33(1987), pp.1404-1418 https://doi.org/10.1287/mnsc.33.11.1404
  15. Nunnally, J. C., Psychometric Theory, 2nd ed., Mcgraw-Hill, (1978), pp.86-255
  16. Pfeffer, J., Power in Organizations, Marshfield, Massachusetts, Pirman Publishing, 1981
  17. Willcocks, L. and M. Lacity, 'IT Outsourcing in insurance services:Fisk, creative contracting and business advantage', Information Systems Journal, Vol.9, No.3(1999), pp.163- 180 https://doi.org/10.1046/j.1365-2575.1999.00061.x