An Application of the Derived Taxonomy of Service Value for University Libraries

대학도서관 서비스 가치의 분류체계 적용에 관한 연구

  • 심원식 (성균관대학교 문헌정보학과)
  • Published : 2008.12.30


This paper reports a case study in which Saracevic and Kantor's derived taxonomy of library services was applied to qualitative data gathered from sixteen university library users. Using face-to-face interview method, we collected user responses related to the reasons of using services, aspects of interaction, and results of using services. Specific codes from the taxonomy were applied to the verbal expressions. The results show that library services are being used for a variety of purposes and that this approach enables us to effectively capture and classify service value expressed in users' own words. The taxonomy is evaluated to be quite comprehensive and scalable.


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