A Study on the Performance Indicator Development of Public Hospital

공공의료 책임운영기관의 성과지표 개발에 관한 연구

  • 김영훈 (을지대학교 의료경영학과) ;
  • 최영진 (을지대학교 의료경영학과)
  • Published : 2008.12.31

Abstract

Changed the business environment, private sector focuses on the performance management, so to manage the performance he uses BSC that overcomes the limitation of financial indicators. Also, it is getting emphasized to evaluate the performance about services that the public sector provides and obliged for the public sector to be responsible for managing and improving its performance as the private sector has been doing. But lacks of knowledge and experience on performance management and evaluation are blocking the public sector from introducing and implementing new performance management systems. To solve those problems, this study has derived general guidelines and KPIs that public sector should keep in mind when BSC is introduced new management system. This study focused on the public hospital which is the performance management and evaluation system of Government administration.

Keywords

Public Hospital;BSC;Performance Management;KPI;CSF