DOI QR코드

DOI QR Code

Application of Performance Indicators for Digital Library Services Focusing on the Analysis of ISO/DIS 11620 : 2007

디지털도서관 서비스의 성과지표 측정 및 적용 - ISO/DIS l1620 : 2007을 중심으로 -

  • 최재황 (경북대학교 사회과학대학 문헌정보학과) ;
  • 곽승진 (충남대학교 사회과학대학 문헌정보학과) ;
  • 김정택 (충남대학교 사회과학대학 문헌정보학과)
  • Published : 2007.09.30

Abstract

The purpose of this study is to examine the ISO/DIS 11620 : 2007(library performance indicators) in terms of structures, objectives, and BSC, and to apply the selected performance indicators to the digital library services for the case of 'B' University in Korea. Standardization of library statistics and of qualify or performance measures for libraries is carried on within ISO in the frame of the TC46/SC8/WG4. While the first edition of ISO 11620 grouped the indicators as to service areas, the ISO/DIS 11620:2007 uses the structure of the balanced scorecard(BSC). For the study, 44 performance indicators are grouped into traditional, hybrid. and digital libraries according to the characteristics of them. Ten selected Performance indicators, which are classified into digital libraries, are verified for the applicability.

Keywords

Digital Library;Information Service;International Standard;Performance Indicators;BSC;Balanced Scorecard;ISO 11620

References

  1. CQU Library. 2004. Balanced Scorecard. [cited 2007. 7. 12]
  2. ISO 11620 Information and Documentation- Library Performance Indicators. 2003. Amendment 1: Additional Performance Indicators for Libraries
  3. ISO 2789 Information and Documentation- International Library Statistics. 2006. Fourth Edition
  4. Poll, Roswitha, Philip Payne. 2006b. 'Impact Measures for Libraries and Information Services.' Library Hi Tech, 24(4): 547-562 https://doi.org/10.1108/07378830610715419
  5. ISO 11620 Information and Documentation-Library Performance Indicators. 1998. First Edition
  6. Poll, Roswitha. 2007. 'Benchmarking with Quality Indicators; National Projects.' Performance Measurement and Metrics, 8(1): 41-53 https://doi.org/10.1108/14678040710748076
  7. ISO/DIS(draft international standard) 11620 Information and Documentation-Library Performance Indicators. 2007
  8. ACRL(Association of College and Research Libraries). Task Force on Academic Library Outcomes Assessment Report. June 27, 1998. [cited 2007. 6. 27]
  9. Kaplan, R. S. & D. P. Norton. 1993. 'Putting the Balanced Scorecard to Work.' Harvard Business Review, 71(5): 134-142
  10. 조현연, 강구효. 2005. 도서관의 BSC 적용을 위한 지표개발-고객관점을 중심으로. '한국회계학회 2005년도 하계학술발표대회 발표논문집', 991-1009
  11. Kaplan, R. S. & D. P. Norton. 1996. 'Using the Balanced Scorecard as a Strategic Management System.' Harvard Business Review, 74(1): 75-85
  12. Poll, Roswitha. 2005. 'Measuring the Impact of New Library Services.' World Library and Information Congress: 71th IFLA General Conference and Council. August 14th - 18th 2005, Oslo, Norway
  13. Poll, Roswitha. 2006a. 'Standardized Measures in the Changing Information Environment.' Performance Measurement and Metrics, 7(3): 127-141 https://doi.org/10.1108/14678040610713093
  14. University of Virginia Library, Balanced Scorecard at UVa Library, [cited 2007. 7. 20],
  15. Revill, Don. 1990. 'Performance Measures for Academic Libraries.' Encyclopedia of Library and Information Science, Vol. 45, Suppl. 10. p.316
  16. Poll, Roswitha. 2002. 'Managing Service Quality with the Balanced Scorecard.' Advances in Library Administration and Organization, 20: 213-227 https://doi.org/10.1016/S0732-0671(02)20010-3
  17. ISO/TR 20983 Information and Documentation- Performance Indicators for Electronic Library Services. 2003. First Edition
  18. 안인자, 황금숙, 오세훈, 장혜영. 2007. 관종별 한국도서관통계 실용안 개발 현안 및 개발 방향. '한국문헌정보학회지', 41(1): 431-451
  19. Kaplan, R. S. & D. P. Norton. 1992. 'The Balanced Scorecard-Measures That Drive Performance.' Harvard Business Review, 70(1): 71-79
  20. Kaplan, R. S. & D. P. Norton. 갈렙 ABC(역). 2003. Strategy Maps, Havard Business Press
  21. 조윤희. 2006. 대학도서관의 BSC 적용에 관한 연구. '한국문헌정보학회지', 40(1): 241-262
  22. 장혜영. 2001. '도서관 성과평가를 위한 국제표준 ISO 11620의 적용에 관한 연구'. 석사학위논문, 연세대학교 대학원, 문헌정보학과

Cited by

  1. A Study on the Evaluation and Improvement of the Korean National Assembly Digital Library by Applying ISA(Importance-Satisfaction Analysis) vol.45, pp.3, 2011, https://doi.org/10.4275/KSLIS.2011.45.3.327
  2. A study measuring the performance of electronic resources in academic libraries vol.64, pp.2, 2012, https://doi.org/10.1108/00012531211215169
  3. A Study on the Improvement of Evaluation Indicators of School Libraries in Korea vol.45, pp.3, 2011, https://doi.org/10.4275/KSLIS.2011.45.3.005
  4. A Study on Performance Evaluation of Informatization Projects for National Library of Korea vol.31, pp.1, 2014, https://doi.org/10.3743/KOSIM.2014.31.1.119