Application of Performance Indicators for Digital Library Services Focusing on the Analysis of ISO/DIS 11620 : 2007

디지털도서관 서비스의 성과지표 측정 및 적용 - ISO/DIS l1620 : 2007을 중심으로 -

  • 최재황 (경북대학교 사회과학대학 문헌정보학과) ;
  • 곽승진 (충남대학교 사회과학대학 문헌정보학과) ;
  • 김정택 (충남대학교 사회과학대학 문헌정보학과)
  • Published : 2007.09.30


The purpose of this study is to examine the ISO/DIS 11620 : 2007(library performance indicators) in terms of structures, objectives, and BSC, and to apply the selected performance indicators to the digital library services for the case of 'B' University in Korea. Standardization of library statistics and of qualify or performance measures for libraries is carried on within ISO in the frame of the TC46/SC8/WG4. While the first edition of ISO 11620 grouped the indicators as to service areas, the ISO/DIS 11620:2007 uses the structure of the balanced scorecard(BSC). For the study, 44 performance indicators are grouped into traditional, hybrid. and digital libraries according to the characteristics of them. Ten selected Performance indicators, which are classified into digital libraries, are verified for the applicability.


Digital Library;Information Service;International Standard;Performance Indicators;BSC;Balanced Scorecard;ISO 11620


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