A study on the relationship between job stress and subjective symptoms associated with musculoskeletal disorders of the financial working woman's

금융직 여성 근로자의 직무스트레스 실태와 근골격계질환 자작증상과의 관련성 연구

  • Cho, Ki-Hong (Graduate Studies of Public Health Graduate school, Korea University) ;
  • Choi, Soon-Young (Dept. of Industrial Engineering, Inha University) ;
  • Park, Dong-Hyun (Dept. of Industrial Engineering, Inha University)
  • 조기홍 (고려대학교 보건학협동과정 대학원) ;
  • 최순영 (인하대학교 산업공학과) ;
  • 박동현 (인하대학교 산업공학과)
  • Published : 2007.08.30


This study tried to identify the job stress characteristics of female bank workers and the relationship between their stress and symptoms associated with musculoskeletal disorders(MSDs). The total number of 587 female bank tellers have been participated in this study. Specifically, questionnaire surveys regarding job stress and MSDs symptoms were conducted. On the basis of the results from the survey using Korean version of job stress questionnaire with 24 questions, stress scores associated with job requirement and job flexibility were relatively high. The job stress levels regarding job demand, organizational system, occupational climate at the work place were relatively high for the full time workers while the job stress levels regarding insufficient job control, job stability, interpersonal conflict, lack of reward were relatively high for the part time worker. The workers with longer total work years had relatively high job stress associated with interpersonal conflict, and organizational system while the workers with longer work years at the current job had relatively high job stress associated with occupational climate. Also, the workers with longer working hours a day had relatively high job stress associated with job demand, interpersonal conflict, organizational system, and occupational climate. According to the relationship identified in this study, symptoms at the neck, shoulder, hand, low back. leg were associated with the stress levels in terms of job flexibility, interpersonal conflict, job requirement, job stability. In conclusion, female bank workers are exposed to job stress due to their specific job characteristics and there has been certain relationships between their job stress and MSDs symptoms.


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