Analysis of the Influencing Factors on KMS Quality: From the Perspective of Technology and Task Characteristics

지식경영시스템 품질 영향 요인 분석: 기술 및 과업 특성 관점에서

  • Received : 2006.12.27
  • Accepted : 2007.07.30
  • Published : 2007.12.21


Since the introduction of knowledge management systems, many studies have attempted to analyze its performance and identify the success factors. However, few studies have investigated the relationship between KMS technology characteristics and its quality. This paper attempts to categorize KMS technology functions into socialization, externalization, combination and internalization and then find the relationship between these functions and KMS quality. It also attempts to investigate the moderating effect of task characteristics in this relationship. Our research frame is derived from the well known task-technology fit model and the related KMS performance studies. A survey was conducted from 157 KMS users. It is found that both externalization and combination are important for KMS quality and this quality influences the KMS performance. Furthermore, it is confirmed that the task characteristics can moderate between the KMS technology and its quality.