Reliability and Validity of the Korean Version of the Client Satisfaction Inventory

한국어판 사회복지서비스 이용자 만족도 척도(Client Satisfaction Inventory)의 신뢰도와 타당도 평가: 종합사회복지관을 중심으로

  • Published : 2007.11.30

Abstract

Client satisfaction has been getting more attention in the field of social work in Korea. However, there have been very few standardized tools to measure the construct. The purpose of this study is to develop the Korean version of the Client Satisfaction Inventory developed by McMurtry and Hudson. This study was conducted with a total of 259 clients of 6 social service agencies in Seoul metropolitan areas. Based upon the results of factor analysis, the Korean version of the Client Satisfaction Inventory(CSI-K) is considered a two-factor measure. The alpha coefficients of the subscales of the CSI-K are .964 and .885 which are considered very high. The subscales are significantly correlated with convergent variables and very weakly correlated with discriminant variables. It is suggested that scales more suitable for social work settings in Korean be developed.

Keywords

client satisfaction;CSI-K;reliability;validity;factor analysis