A Model for Evaluating Confidence and Satisfaction of Health Information Web-Sites

건강정보 웹사이트의 신뢰성과 만족도 평가 모델

  • 우영운 (동의대학교 멀티미디어공학과) ;
  • 조경원 (춘해대학 보건행정과)
  • Published : 2006.09.01


In this paper, we proposed a model to evaluate confidence and satisfaction of health information web-sites visited by general health consumers. In order to propose the evaluation model, lots of foreign and domestic researches are investigated and analyzed. Based on these analyses, confidence and satisfaction standards for the model are proposed. A process for evaluation and a method for calculation of evaluation value by the standards are proposed, too. The proposed model can be utilized as a tool for analyzing conventional health information web-sites and can be utilized as check lists for developments in case of health information web-sites under construction.