Dialogue Strategies to Overcome Speech Recognition Errors in Form-Filling Dialogue

양식 채우기 대화에서 음성 인식 오류의 보완을 위한 대화 전략

  • 강상우 (서강대학교 컴퓨터학과) ;
  • 이성욱 (동서대학교 컴퓨터정보공학부) ;
  • 서정연 (서강대학교 컴퓨터학과/바이오융합기술 협동과정)
  • Published : 2006.06.01

Abstract

Speech recognition errors cause fatal results in a spoken dialogue system. When a system can not determine the speech-act of u utterance due to speech recognition errors, a dialogue system has a difficulty in continuing conversation. In this paper, we propose strategies for sub-dialogue generation by inferring the speech-act of an utterance with patterns of recognition errors on the field of form-filling dialogue. We used the proposed method on a plan-based dialogue model, corrected 27% of incomplete tasks, and acquired overall 89% of task completion rate.

Keywords

HCI;dailogue;NLP;UI;strategy