The Consequences of Customer Trust and the Determinants of Purchasing Intention in Internet Shopping Mall

인터넷 쇼핑몰에서 고객신뢰 형성 후 구매의도 결정요인에 관한 연구

  • 장형유 (경상대학교 대학원 경영학과) ;
  • 정기한 (경상대학교 경영대학 경영학부) ;
  • 정대율 (경상대학교 경영대학 경영학부)
  • Published : 2005.06.30

Abstract

Recently, owing to the rapid growth of the Internet and information technology, the growth of the Internet shopping mall has been truly phenomenal. In the Internet shopping mall, as the customers can't touch a product directly, trust is important factor in purchasing intention. Many researchers proposed direct relationship between the customer trust and the purchasing intention. We supposed that there would be some factors that could be the consequences of trust in on-line purchasing decision, and the factors could be also the determinants of purchasing intention and decision for the Internet shopping mall customers. We found out that there were indirect relationship between them through the customer's attitude, involvement, and royalty to the site rather then directly related. Particularly, the correlation between the site attitude and the purchasing intention was high, but the direct effect was not significant. The site attitude was indirectly related to the purchasing intention through the customer involvement and loyalty. This means that the customer relationship involvement and loyalty enhancement strategies are more important for the success of Internet shopping mall.