An Exploratory Study on the Information Technology Outsourcing Risk Factors: An IPO Perspective

IPO 관점에서의 정보기술 아웃소싱 위험요인에 관한 탐색적 연구

  • 양경식 (안양대학교 정보통계학과) ;
  • 김현수 (국민대학교 비즈니스IT학부)
  • Published : 2004.09.01


Recently, IT outsouricng has been one of the major concerns of many companies. This paper explores the relationship between information technology outsourcing risk factors and outsourcing performance. It is based upon a three-phase process utilizing IPO (Input-Process-Output) system. The first phase means the outsourcing planning risks t~at arise from overall environment of outsourcing, organizational refuse, and wrong contracts. The second phase implies outsourcing operational risks, which are occurred while out-sourcing perform and consist of organizational acceptances of outsourcing, partnership and hidden costs. The last phase is outsourcing performance based on four perspective of BSC(Blanced Scored Card). The survey was performed on the IT/IS firms, and the data was collected from 53 service receivers. The result of the analysis are as follows. First, Outsourcing planning risks positively affects the operational risks. Second, Outsourcing operational risks negatively affects the Outsourcing Performance.