A Study on ISO 9001:2000 for Scientific and Technological Information Service

과학기술 정보유통 품질경영시스템 (ISO 9001:2000)에 관한 연구 - 한국과학기술정보연구원의 ISO 9001:2000 인증 사례 연구 -

  • 김상국 (한국과학기술정보연구원(KISTI) 정보표준화실) ;
  • 서태설 (한국과학기술정보연구원(KISTI) 정보표준화실) ;
  • 이재광 (한남대학교 컴퓨터공학과)
  • Published : 2004.09.01


The revolution of information in information society innovates a lot of business processes. and the renewed processes contribute new paradigms of the 21th century. As one of the revolutions, ISO 9000 becomes a standard for developing efficient quality management systems which provide any-time and any-where environments satisfying customer needs. Thus, it becomes important to research on quality management systems for improving quality in information flowing and service domain. In this paper, we describe the applicable direction and the case study of ISO 9001 : 2000 which establishes quality management systems in the domain and hope to help for the Quality enhancement.


ISO(International Organization for Standardization) Scientific and Technological Information;Scientific and Technological Information;QMS


  1. (주)한국네빌클락. 2003. 공공부문 경영시스템 도입 사례 연구
  2. 하재경. 2002. ISO 9001 품질행정시스템, 한누리미디어
  3. J. gingele, S.J. Childe, M.E. Miles, 2002, 'A modelling technique for reengineering business process controlled by ISO 9001', COMPUTERS IN INDUSTRY
  7. 우정열, 황승국, 강성수. 2001. 'ISO 9001: 2000 / KS A 9001:2001에 의한 공공행정 부문의 품질경영시스템 구축 모델', 품질경영학회지, 29(4)
  8. Hsien-Tsung Liao, David Enke, Henry Wiebe, 2004, 'An expert advisory system for the ISO 9001 quality system', Expert Systems with Applications
  9. ISO, 2002, The ISO Survey : twelfth cycle (2002) highlights
  10. 한국과학기술정보연구원. 2004. 2003년 자체평가 보고서
  12. 한국과학기술정보연구원. 2004. ISO 9001: 2000 품질경영시스템 문서
  13. 대한상공회의소. 2003. 기업의 품질관리 실태 및 개선방안 조사