Knowledge Management Strategy and Its Link to Task Characteristics

지식경영 전략과 과업 특성간의 연관관계 분석

  • 명성신 ;
  • 최병구 (한국과학기술원 테크노경영대학원) ;
  • 최수영 (한국과학기술원 테크노경영대학원) ;
  • 이희석 (한국과학기술원 테크노경영대학원)
  • Received : 2003.08.01
  • Accepted : 2003.10.02
  • Published : 2003.12.01

Abstract

This paper analyzes 96 Korean companies to illustrate the relationship between the knowledge management strategies and task characteristics. Knowledge management strategies can be categorized as being codification- and personalization-oriented. Task characteristics are analyzed from the perspective of content-oriented, process-oriented, number of exceptions, and analyzability. These results illustrate how companies should align the knowledge management strategies with task characteristics. It is found that codification strategy is more likely to be associated with high content-oriented and high analyzability task, and personalization strategy is with high process-oriented task. The survey result confirms that managers should adjust knowledge management strategies in view of the characteristics of the task.