A Framework for the Acquisition of Task Knowledge and a Case

업무지식의 획득 프레임워크 및 적용사례

  • 서우종 (인하대학교 경영대학 경영학부) ;
  • 정재우 (코어날리지네트웍스)
  • Received : 2003.04.30
  • Accepted : 2003.06.05
  • Published : 2003.06.01


Today, corporate knowledge plays a critical role in obtaining competitive advantage. It is often pointed out that corporate knowledge is expected to be able to support various efforts for process innovation. Accordingly, it is important to establish a systematic infrastructure for the acquisition of knowledge which can support business-critical tasks effectively. From this motivation, this paper proposes a framework to guide a series of acquisition procedures for task knowledge and shows how to intemperate with activities for an innovation purpose. Moreover, the useful components of task knowledge are proposed; the schema of the components is ultimately implemented as a repository in a system for the management of task knowledge. To demonstrate the practical usefulness of the framework and the schema components, a real-life case is illustrated.