Relationships Among Participation Motives in Virtual Community, Sense of Community, Loyalty and Purchase Intention

가상공동체 참여동기와 공동체의식, 충성도 및 구매의도간의 관계에 관한 연구

  • Moon, Jun-Yean (Dept. of Business Administration, Hanyang University) ;
  • Choi, Ji-Hoon (Master of Business Administration, Hanyang University)
  • 문준연 (한양대학교 디지털경영학부) ;
  • 최지훈 (한양대학교 대학원 경영학과)
  • Published : 2003.12.31

Abstract

Virtual communities have been suggested to play important roles such as attracting customers, building customer loyalty, and leading to commercial transactions. Little research in marketing has focused on virtual communities in spite of its importance indicated by many practitioners and conceptual studies. More specifically, little research has empirically examined factors of customer participation and its consequences. This research investigate if customers' participation motives in virtual communities affect their sense of community and if sense of community affects customers' loyalty towards and purchase intentions from the website offering the community service. One hundred ninety six questionnaires were collected from individuals who have participated in and have been involved in online activities in various virtual communities. Major results of this research can be summarized as follows. First, participation motives employed significantly affected customers' sense of community and more specifically, perceived ease of use and perceived playfulness had a large influence on the customers' sense of community. Second, customers' sense of community positively affected their loyalty toward the community and more specifically, membership and emotional connection had a large influence on loyalty. Third, customers' sense of community did not affect directly their purchase intentions. Fourth, customers' loyalty toward virtual communities had a significant, positive, although marginal, influence on their purchase intentions.

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