A methodology for selecting workflow software products: AHP approach

워크플로우 소프트웨어 제품 선정 방법 : AHP 접근

  • 변대호 (경성대학교 경영정보학과)
  • Published : 2003.06.01


Workflow is the automation of a business process, in whole or part, during which documents, information or tasks are passed from one participant to another for action, according to a set of procedural rules. The software selection problem is made difficult by the multiplicity of competing products and the lack of expertise and experience of users in the methods of software evaluation. Although the selection process for workflow is similar to that proposed for the acquisition of any software packages, differences arise in their evaluation criteria and choice methods. In this paper, we suggest the Analytic Hierarchy Process(AHP) method for selecting workflow software. The AHP is an intuitively easy method for formulating and analyzing decisions. It was developed to solve a specific class of problems that involves prioritization of potential alternate solutions. We showed how to evaluate 9 commercial workflow products by deciding the relative importance of the main criteria in the AHP model. We utilized the evaluation data for criteria ready suggested by specialist groups. Our methodology will be helpful to those who are going to adopt a best workflow product in their organizations. Although the criteria and their evaluation scores regarding workflow products are suggested, it is not easy to apply them to a real case and get solutions without a model.