Success Factors for ERP System Performance

ERP시스템의 성과에 영향을 미치는 요인 : 사용자 관점

  • 박동진 (안동대학교 경영학과) ;
  • 추교완 (창원대학교 경영학과) ;
  • 문홍태 (남해전문대학 인터넷비즈니스정보과) ;
  • 신기영 (안동대학교 경영학과)
  • Published : 2003.06.01


This study was examined the relationship between the exogenous and endogenous variables in our model to measure ERP system performance using path analysis. The exogenous variables are system quality, user participation, user training, top management support and self-efficacy, and the endogenous variables are system usage, user satisfaction, and work efficiency. The results of the study are shown as follows. First, all the exogenous variables in our model have a direct effect on user satisfaction, and system quality, training, and self-efficacy have a direct effect on system usage. Second, system usage has a direct effect on user satisfaction and user satisfaction has a direct effect on work efficiency. The findings show that the exogenous variables in the model are important to increase ERP implementation success.