A Study on the Communication between User and Librarian in the Digital Reference Services

전자 정보서비스 환경에서의 이용자 - 정보사서간의 커뮤니케이션에 관한 연구

  • 이숙희 (전남대학교 사회과학대학 문헌정보학과)
  • Published : 2003.03.01


Examine the communication between user and librarian in the digital reference services and discuss the limitations and possibilities in the quality of reference interview. Along with a comparison of traditional vs. electronic reference interview, 26 digital reference services in academic libraries were investigated. Some strategies were suggested to improve the quality of user-librarian communication in the process of accessing the service, of question negotiation and of responding to the questions.


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