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A Study on the Communication between User and Librarian in the Digital Reference Services

전자 정보서비스 환경에서의 이용자 - 정보사서간의 커뮤니케이션에 관한 연구

  • Published : 2003.03.01

Abstract

Examine the communication between user and librarian in the digital reference services and discuss the limitations and possibilities in the quality of reference interview. Along with a comparison of traditional vs. electronic reference interview, 26 digital reference services in academic libraries were investigated. Some strategies were suggested to improve the quality of user-librarian communication in the process of accessing the service, of question negotiation and of responding to the questions.

Keywords

전자적 정보면담;전자 정보서비스;질문응답서비스;이용자 - 정보사서간의 커뮤니케이션;대학도서관

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