An Exploratory Case Study on the Performance Appraisal and Reward System Affecting Knowledge Contribution Effectiveness - Consulting Industry Case -

조직 구성원의 지식기여에 대한 평가 및 보상이 지식기여도에 미치는 영향에 관한 탐색적 사례연구 - 컨설팅 산업을 중심으로 -

  • 김효근 (이화여자대학교 경영학과) ;
  • 성은숙 (이화여자대학교 지식정보화전략연구센타) ;
  • 이현주 (이화여자대학교 대학원 경영학과)
  • Published : 2002.06.01


This research is interested in organization members' knowledge contribution, along with the requirement for the effective knowledge management as a critical corporate asset. We consider the performance appraisal and reward system on knowledge sharing as a key issue for the successful knowledge management. Analyzed will be the interactive relationship among the performance appraisal and reward system, individual knowledge contribution, and organizational knowledge contribution effectiveness. This case study is based on in-depth interviews in the consulting industry recognized as a knowledge-integrated industry. The purpose of this research is to examine how firms evaluate and reward organization members' knowledge contribution, to define how fim1s utilize IT for the knowledge management, and to show how the performance appraisal and reward system influence organizational knowledge contribution effectiveness. Besides, other determinants for knowledge contribution effectiveness are defined. It is recognized that knowledge contribution effectiveness is positively related to non-monetary rewards and informal appraisals. As for the future study, we recommend the empirical research based on several propositions developed in this study.