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A Study on the ISO 9000 Family Certification to Improve of Services Quality for Library

도서관 서비스 품질 제고를 위한 ISO 9000 인증 도입에 관한 연구

  • 조윤희 (중앙대학교 문화산업연구소)
  • Published : 2002.09.01

Abstract

The Quality Management System is based on a system approach method. The Library and information center analyze the requirement of the customer, and manage to be interactive process so that we reach an information service level which the customer expects. This study accomplished theoretical review of ISO 9000 as International Quality Management System, investigated the trend for change of ISO 9000 certification systems. We reviewed ISO 9000 family which the Library and Information center possible apply and presented the requirement in the library and Information center with the process to need for a Quality Management System certification.

Keywords

ISO 9000

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