- Volume 32 Issue 2
Based on the comprehensive literature search and the sample library surveys, some observations are made on the impact of online information technologies for reference services. Various issues specifically with OPAC, CD-ROM, remote database access, and internet environment are overviewed as the source of and trigger for change in reference librarianship and in terms of expectations as well as difficulties. The paper then focuses on how these technologies influence on the roles of reference librarians as intermediaries in information providing, instructing, consulting, and evaluating functions. This leads to rethinking the conceptual basis of today's reference service and the competencies for reference librarians with new functions and responsibilities.